Topics

Readings/References

1. Define Knowledge Management. Give three key points from the presentation by Dr. Debbie Barone.

2. Create a concept map connecting complexity and knowledgement based on Michael Lissack's essay.

3. Using one of the two case studies that Lissack provides, make a schematic of the integration of complexity concepts to the case studies.

4. What is meant by the different types of framework for knowledge management? Do they fully incorporate the framework of systems thinking?

5. Earlier in the semester, you conducted a job interview and tested the candidate for his/her systems thinking skills. In this section, you are reading and or being told about the importance of knowledge management, asset specificity and knowledge capitalism. How is the world of work changing?

A presentation on "Knowledge Management" by Dr. Debbie D. Barone, United Technologies.

Lissack, Michael: "Chaos and Complexity: What Does That Have to Do with Knowledge Management?"⁴⁹ in Knowledge Management: Organization, Competence and Methodology, ed. J. F. Schreinemakers. Wurzburg, Germany, Ergon Verlog. 1: 62-81. [1996].

Rubenstein-Montano, Bonnie et al: A Systems Thinking Framework for Knowledge Management⁵⁰

Boyett, Joseph H. & Jimmie T. Boyett, The Skills of Excellence: The New Knowledge Requirements for the Twenty-first Century Workplace⁵¹ (1998). © Joseph H. Boyett & Jimmie T. Boyett, 2000.