Role: Responsible for managing the reliability, availability, and performance of servers on the Santa Fe campus and assisting as needed on the Annapolis campus. This includes testing, configuring, patching/updating, installing, and maintaining server hardware, operating systems, and associated technologies. Monitors server health and performance levels and makes improvements where appropriate, backup server data and manages data backup rotation schedules in support of business continuity needs, and assists with maintaining physical security of computing room environments. Manages Santa Fe network emails accounts, as well as managing the MS Office 365 system. Works directly with vendor technical support to resolve problems, implement solutions, and evaluate new technologies.
Major Duties and Responsibilities: Maintains the virtual server environment. Maintains all server based software packages as required. Maintains a comprehensive and fault tolerant email system for the college including spam and virus filters. Administers and manages Active Directory. Creates, modifies, and disables user accounts to ensure access privileges are consistent with access authorizations. Updates Group Policies as required. Backs up server data according to data backup rotation schedules and business continuity needs. Restores data where needed for system rebuilds or data retrieval. Works directly with vendor technical support to resolve problems, implement solutions, and evaluate new technologies. Serves as backup for the Annapolis Systems Manager and assists in design and support of overlapping components of the data network. Develops automated processes and systems for server monitoring, system administration tasks. Maintains server inventory and procedural documentation. Performs other duties as assigned.
Expectations: Servers and systems exhibit levels of performance, availability, and reliability consistent with the business needs of the College. Servers and systems are adequately protected from a broad spectrum of physical and technical security threats. Server inventories are kept up to date and used to support technology refresh projects. Server administration and management duties are supported by automated processes, providing considerable advances in Server Manager’s efficiency and effectiveness. College data is protected from loss through a data back plan that is consistent with the College’s business continuity needs. All work is recorded and tracked through the use of the Work Order Tracking system currently designated for that purpose.
Supervision Received: IT Director
Supervision Given: None
Status: Exempt, full-time
Compensation: Minimum $41,598 per year with excellent benefits
Knowledge and Skills:
Experience:Three years of IT experience with MS Windows server platforms. Some experience with backup software and Linux would be preferred. Higher education experience preferred.
Education: Four year degree in Computer Science or a related field. Experience may be substituted 2 years for 1 year of education.
Interpersonal Skills: Ability to build productive working relationships with people throughout the campus community and other technology professionals.
Other Skills: Ability to learn new technologies quickly and maintain a reliable and methodical method for troubleshooting issues. Proven experience with design and operation of Windows networks, esp Domain Controllers and server performance monitoring. Significant and successful experience implementing and managing Active Directory, Exchange, System Center, and open source software. Significant experience with Windows applications including automated software distribution and IIS. Must have excellent written/verbal/interpersonal communication skills and a commitment to the success of the organization.
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