Information Technology Services (ITS) supports St. John’s College’s students, tutors and staff by maintaining and supporting essential technology systems. The college utilizes technology throughout both campuses and the ITS team is here to keep it all running. ITS can assist if you have questions or need help with any of the following:
Manages college provided applications like online student portals, report systems, and student information systems.
Sets up and manages equipment for events, meetings, and lectures.
Answers questions about or resolves problems with a college owned workstation, server, or other device.
Protects the college from cybersecurity threats through tools that help identify and prevent attacks.
Creates reports from across the systems we support to assist in decision making and comply with government and auditing guidelines.
Maintains the network and wireless internet infrastructure to ensure reliable and fast connectivity.
Assists you in using a variety of technology services on campus such as card access, point of sale systems, and laundry.
Our goal is to enable you to use information technologies to fully support your work at the college. We provide you with computers, networks, and software. We also provide you with support services to ensure that you can use these systems to meet your needs. Here is a brief guide to accessing these services.
ITS Offices are closed on Administrative Holidays.
You may create a Help Desk ticket by emailing user.support(at)sjc.edu.
The main Help Desk phone number for both campuses is 855-696-0417.
The Help Desk phone line is available 24 hours a day, 7 days a week, so if you call outside of our hours of operation or if all staff is currently assisting other users, leaving a voicemail will also automatically create a Help Desk ticket.
Help Desk phone line options include:
In order to contact the Help Desk via the Microsoft Teams application, click on the “Calls” menu button on the left bar. From there you can use the Search bar directly by typing in “Help Desk” (two separate words).
If you press Enter, you may need to click on the “People” tab at the top of the search results to see the call queues for each campus, signified with a headset icon.
You can click “Add to speed dial” and search for “Help Desk” in order to add your desired Help Desk (Annapolis, Santa Fe, or collegewide) to your Speed Dial List.
Contact the ITS Operations Supervisor if you have questions, concerns, or suggestions regarding...
Email: user.support(at)sjc.edu
Phone: 855-696-0417
You may request a business improvement project. A project is temporary; It has a defined beginning and end in time, and a defined scope and resources. All project requests must flow through the Governance Committee for formal approval before the project work begins. If you are experiencing an error with an ITS Service, please contact the Help Desk through one of the options listed above instead of the project request form.
Project Request Form
