Our goal is to enable you to use information technologies to fully support your work at the college. We provide you with computers, networks, and software. We also provide you with support services to ensure that you can use these systems to meet your needs. Here is a brief guide to accessing these services.
Contact the Help Desk if...
You may create a Help Desk ticket by emailing user.support(at)sjc.edu.
The main Help Desk phone number for both campuses is 855-696-0417.
The Help Desk phone line is available 24 hours a day, 7 days a week, so if you call outside of our hours of operation or if all staff is currently assisting other users, leaving a voicemail will also automatically create a Help Desk ticket.
Help Desk phone line options include:
In order to contact the Help Desk via the Microsoft Teams application, click on the “Calls” menu button on the left bar. From there you can use the Search bar directly by typing in “Help Desk” (two separate words).
If you press Enter, you may need to click on the “People” tab at the top of the search results to see the call queues for each campus, signified with a headset icon.
You can click “Add to speed dial” and search for “Help Desk” in order to add your desired Help Desk (Annapolis, Santa Fe, or collegewide) to your Speed Dial List.
Helpful links include:
Contact the CX Administrator, Jean Bransford if...
NOTE: If you have a routine request such as user permissions or menu configuration, please send email to Help Desk (SF).
Email: Jean Bransford
Contact the ITS Operations Supervisor if you have questions, concerns, or suggestions regarding...