How to Apply

To apply for an open (non-faculty) position, please submit a resume, letter of intent, salary history, and a list of professional references to santafe.jobs(at)sjc.edu. If you have questions, please contact the Human Resources Office at 505-984-6140.

Information for Faculty Applicants

Current Job Openings

Updated April 21, 2021

• Security Officer
• User Support Specialist

Security Officer

Reports To: Director of Public Safety

Duties: To provide security services and emergency response to all staff, faculty, students and visitors to the college. Respond to unsafe or student health situations in resident halls and other buildings; implement orders of the Director of Public Safety; implement crime prevention and safety programs per orders of the Director of Public Safety; manage security at special events; act as liaison between public safety and college community; maintain safe parking conditions on campus. Assist in the investigation and follow up on all reported crimes, student code violations or administrative issues requiring documentation. Implements security measures set forth by the Director of Public Safety; patrols campus, provides security to the employees and students of the college using a community policing model; checks and maintains security to all buildings and grounds. Documents and writes reports on incidents occurring on and relating to the college, maintains a daily log. Deals with parking concerns and enforcement; barricades areas for special events; provides assistance for unlocking cars and starting vehicles. Communicates with students, faculty and staff about security concerns and upcoming events; responds to emergencies and alarms. Performs other job related duties as assigned. Maintains a good working knowledge of all college policies and enforcement methods. Meets security expectations of the college by maintaining a private security certification and ability to achieve New Mexico Level II Advanced Guard status. Must possess good communication skills and maintains good relations with entire campus community. Must have ability to assess abnormal or risk imminent situations quickly and control them appropriately. Must maintain physical fitness for patrol duties. Must maintain a valid driver’s license. Must be willing to work adjusted or overtime hours as the need arises.

Six months to two years of similar or related experience. Must maintain security guard certification and associated training. Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (visitors or vendors) requiring ordinary courtesy in providing assistance and information. Ability to lift up to 150 pounds. Physical fitness to meet rigorous demands of patrol on semi-mountainous terrain of campus. Must possess basic knowledge of computers and Microsoft Office programs. Must have strong written and oral communication skills. Current certification or certification completion within 30 days of hire for First Aid, Adult and Child Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillators (AED) is required throughout the appointment. Proficiency will be demonstrated annually. Ability to walk up and down stairs and walk 1.5 miles without stopping for rest. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions. Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Moderate physical activity; requires handling of average-weight objects and standing or walking for extended periods of time.

To Apply: Send a resume, letter of intent, salary history and a list of professional references to santafe.jobs(at)sjc.edu.

User Support Specialist

Reports To: Chief Information Officer

Duties: Provide multi-platform (PC, Mac) hardware and software support for staff and faculty computers; serve as first level contact for technical assistance and applications support. Support is provided through office visits, telephone, and remote assistance tools. Oversees the deployment and support of Santa Fe desktop computers and other end user technologies. Oversees Help Desk operations and student workers.

Serves as the campus user support lead for desktop and other end user software applications. In collaboration with application systems analysts and other IT personnel this responsibility includes, but is not limited to:

• Provides first response assistance to users for needs and problems and defines the priority of the issues based on workload and complexity.
• Troubleshoots and resolves problems in the field.
• Requests and documents additional information as required.
• Assist with administrative system (e.g. Jenzabar EX) support by triaging trouble tickets and performing entry level
• Administrative application support duties.
• Escalates issues to IT analysts based on the nature of the call and serves as a point of contact for campus users while issues are being resolved
• Assist with administrative system (e.g. Jenzabar EX) support by triaging trouble tickets and performing entry level
• Administrative application support duties.

Oversees the campus Help desk. Recruits, hires and trains student workers. Develops effective operating procedures. Monitors Work Order system and makes informed assignments of work orders to other ITS staff. Prints ID cards and ID card replacements for students, faculty and staff. Train student workers in the creation of CBORD accounts and support creation of accounts. Workload increases in the summer due to Conference Services. Print the cards and prepare them for distribution. Installs, configures, maintains and troubleshoots campus Windows and Mac OS computers including operating system, hardware, network connections and peripherals. Delegates related tasks to student workers as appropriate. Manages and supports black-and-white and color printer and copier vendor contracts and provides support and troubleshooting for print services campus-wide. Recommends upgrades and improvements as necessary. Installs and supports workstations, software, and other end user technologies in faculty and student computing labs and libraries. Enter installation and equipment information into inventory system following prescribed guidelines. Promotes user training and publishes and improves online self-help and training tools. Participates in and contributes to the development of technology planning efforts. Collaborates with IT staff in policy and process improvement. Performs other duties as assigned. Technology implementations are carried out promptly, efficiently, and according to established ITS practices. Responses to service requests are prompt and professional. Service requests are properly documented, responses to requests are timely, periodic trend analyses are conducted to identify opportunities for user support improvements. Inventory information is entered correctly and completely. Maintains positive working relationships with campus users to advance computer competency. Knowledge of supported technologies is readily demonstrated when interacting with computer users. All work is recorded and tracked through the use of the Help Desk ticketing system.

Three or more years professional, in-depth desktop operating system, hardware and application support and troubleshooting including networking, printers and scanners. This experience must include consulting with end users on all aspects of computer and application use. Higher education experience preferred. Experience with Mac OS and Mac troubleshooting a plus. Education equivalent to an Associate Degree from a two-year college with emphasis on Information Technology or similar certified coursework in applicable fields of study (e.g. A+ and/or MCDST or MOS certification) or equivalent work experience in one/more technology positions. Experience may be substituted 2 years for 1 year education. Works well as a member of a team and interacts positively and productively with other IT staff and college staff and faculty. Excellent communication skills, employing a customer service orientation when interacting with staff and faculty. Extensive familiarity with desktop and laptop hardware components, Active Directory and the Windows and MacOS operating systems. Must understand what computers and networks are and how they work. In-depth knowledge of the functionality and use of MS Office (Windows and Mac), Outlook, Entourage, multiple Web browsers, image and OCR scanning systems. Experience with enterprise Anti-virus software and other anti-malware tools. Solid familiarity with desktop security practices. Experience with basic data network support, including wired and wireless, hardware and software components. Experience supporting PDAs, repairing laser printers, and supervising college students are a plus.

Equal Opportunity Employer

It is the policy of the college to provide equal employment opportunity for all job applicants and employees in full compliance with the relevant statutes, executive orders, and regulations. There shall be no discrimination at St. John’s College in recruitment, hiring, training, and promotion on the basis of race, religion, age, sex, national origin, color, disability, handicap, sexual orientation, or other factors prohibited by law.