Information Technology Services (ITS) supports the college’s mission and strategic directions by providing information technology services and support. ITS implements and maintains data and voice networks; Internet access; staff and tutor computers, software, printers, scanning and fax systems; student and tutor computer labs; email and web services; administrative information management systems; tutor, student, and staff network storage; multimedia production and distribution.
All dorms are wired for Internet access. Wireless network access is available in all buildings, in the Quad, and in the Library Plaza. If students need assistance with computer-related issues, they can seek help at the Information Technology help desk. Students have 24/7 access to the Hodson Computer Center located on the lower level of the Barr-Buchanan Center. It is equipped with Windows and Macintosh computers, laser printers, and scanners.
ITS provides computing support and assistance to tutors, students, and staff. Individuals with questions or problems are invited to contact the Help Desk at 855-696-0417.
For any issues related to the website, please use the website feedback form.
Information Technology Services (ITS) supports St. John’s College’s students, tutors and staff by maintaining and supporting essential technology systems. The college utilizes technology throughout both campuses and the ITS team is here to keep it all running. ITS can assist if you have questions or need help with any of the following:
Manages college provided applications like online student portals, report systems, and student information systems.
Sets up and manages equipment for events, meetings, and lectures.
Answers questions about or resolves problems with a college owned workstation, server, or other device.
Protects the college from cybersecurity threats through tools that help identify and prevent attacks.
Creates reports from across the systems we support to assist in decision making and comply with government and auditing guidelines.
Maintains the network and wireless internet infrastructure to ensure reliable and fast connectivity.
Assists you in using a variety of technology services on campus such as card access, point of sale systems, and laundry.
Our goal is to enable you to use information technologies to fully support your work at the college. We provide you with computers, networks, and software. We also provide you with support services to ensure that you can use these systems to meet your needs. Here is a brief guide to accessing these services.
ITS Offices are closed on Administrative Holidays.
You may create a Help Desk ticket by emailing user.support(at)sjc.edu.
The main Help Desk phone number for both campuses is 855-696-0417.
The Help Desk phone line is available 24 hours a day, 7 days a week, so if you call outside of our hours of operation or if all staff is currently assisting other users, leaving a voicemail will also automatically create a Help Desk ticket.
Help Desk phone line options include:
In order to contact the Help Desk via the Microsoft Teams application, click on the “Calls” menu button on the left bar. From there you can use the Search bar directly by typing in “Help Desk” (two separate words).
If you press Enter, you may need to click on the “People” tab at the top of the search results to see the call queues for each campus, signified with a headset icon.
You can click “Add to speed dial” and search for “Help Desk” in order to add your desired Help Desk (Annapolis, Santa Fe, or collegewide) to your Speed Dial List.
Contact the ITS Operations Supervisor if you have questions, concerns, or suggestions regarding...
Email: user.support(at)sjc.edu
Phone: 855-696-0417
You may request a business improvement project. A project is temporary; It has a defined beginning and end in time, and a defined scope and resources. All project requests must flow through the Governance Committee for formal approval before the project work begins. If you are experiencing an error with an ITS Service, please contact the Help Desk through one of the options listed above instead of the project request form.
Project Request Form
